Analysis of Research Progress on Medical Service Satisfaction

Abstract

As the importance of medical service satisfaction surveys grows in China’s healthcare sector, coupled with an increasing public emphasis on health, enhancing medical service satisfaction has become a key area of research. This systematic literature review examines domestic Chinese journals from 1999 to 2025, employing CiteSpace software for data analysis. The findings reveal several trends: the volume of publications fluctuates; leading research institutions are primarily located in Shanghai, Beijing, and Wuhan; and keyword clustering identifies key themes such as influencing factors, healthcare services, and nursing services. Based on these insights, this paper proposes targeted strategies to improve satisfaction, offering valuable references for enhancing patient satisfaction with medical services.